FAQ

1. Why are Cödor products made to order?

  • We create products on demand to minimize waste and uphold our commitment to sustainability. This approach ensures every item is crafted specifically for you, making it unique and environmentally conscious.

2. How long will it take to receive my order?

  • Each item is carefully made to order, which takes 1-2 working days. After production, delivery times depend on your location:
  • Belgium: 3-5 working days
  • Netherlands: 4-7 working days
  • Germany & France: 5-9 working days
  • Luxembourg: 4-7 working days

3. Can I track my order?

  • Yes! Once your order has been shipped, you’ll receive a tracking number via email. Use this to follow your package's journey.

4. What are the shipping costs?

  • Shipping costs vary depending on your location:
  • Belgium: €6.50
  • Netherlands: €11.00
  • Luxembourg: €11.00
  • Germany: €13.50
  • France: €13.50
  • Free Shipping: Enjoy free shipping on all orders above €70.

5. Can I return or exchange my order?

  • Because our products are made to order, we cannot accept returns unless the item is defective or damaged. If there’s an issue, please contact us at codormmxxiii@gmail.com within 14 days of receiving your order.

6. What payment methods do you accept?

  • We accept major credit cards, PayPal, and other secure payment options. All transactions are encrypted to ensure your safety.

7. Do you ship internationally?

  • Currently, we ship to Belgium, the Netherlands, Germany, France, and Luxembourg. If you’re located outside these regions, contact us to explore possible shipping options.

8. Do you have a size guide?

  • Yes, we provide a detailed size guide for all our products. You can find it on each product page. If you're unsure about sizing, feel free to contact us, and we’ll assist you with measurements.

9. How do I care for my Cödor products?

  • To keep your items looking their best, we recommend following the care instructions provided with your product. Generally, we suggest gentle washing and air drying to preserve the quality of the materials.

10. I have a question not listed here. What should I do?

  • Feel free to reach out to us directly at codormmxxiii@gmail.com or via our contact form. We're here to help and will get back to you as soon as possible.